Privacy Policy

Complaints Process

Complaints and Dispute Resolution Process

We are committed to meeting and exceeding our clients’ expectations whenever possible and would like to know if your expectations have not been met. You are entitled to make a complaint about any aspect of your relationship with us including the conduct of our agents, authorised representatives and service suppliers.

We will attempt in good faith to resolve any complaint/dispute in a fair, transparent and timely manner.

We have a detailed complaints handling and dispute resolution process in place as outlined in our brochures.

If your complaint relates to a privacy issue please refer to the Privacy Policy on the website.

Complaints and Dispute Resolution Process (Lloyd’s)