Five minutes with…Annamarie Lumba, Procover professional lines underwriting assistant

Q. When did you join Procover and what does your job entail?

A. I started at Procover in January this year. My current role is underwriting assistant, which means I support our underwriters to concentrate on the core skill of underwriting by reducing their workload. I do data entry, send out auto renewal invitations to clients, issue policy documentation, help the underwriters prepare quotes and renewal documents and ensure they have everything they need to successfully bind policies. I also manage our central inbox, dealing with all the queries we receive and allocating quote submissions to our underwriters. This role is a great stepping-stone to becoming an underwriter and it’s my goal to do that at some point.

Q. Where did you work previously?

A. My first full time job was as an outbound sales agent for CommInsure, selling accident and injury protection insurance, before moving into inbound customer service in the same area. After maternity leave, I returned to CommInsure before taking some time out to focus on my family. I returned to work a couple of years later, still with the Commonwealth Bank but this time as an equities associate with CommSec’s inbound customer service centre. After having another baby, I moved to Insurance Australia Group as an inbound customer service agent, supporting lifestyle and leisure insurance products for brands such as NRMA, RACV, SGIO, and SGIC.

Q. Why did you return to insurance?

A. While I enjoyed the CommSec role, I felt more comfortable in insurance as I’d had more experience in it. The move to Procover has exposed me to commercial insurance, which is new to me, but my colleagues are very helpful and supportive and provide me with ongoing training.

Q. What do you enjoy doing when you’re not working?

A. My two little boys are aged five and eight, so when I’m not working I’m spending time with them. I enjoy going to the gym, which counts as my ‘me’ time and I’m also a big foodie so I love eating out, trying new foods and catching up with friends.

Q. What’s something people might not know about you?

A. I’ve studied astrology as a personal hobby, and I enjoy doing people’s birth charts. I’ve also studied the phases of the moon and I can tell what phase the moon is in just by looking at it.

To contact Annamarie, professional lines underwriting assistant at Procover, you can email her at annamarie.lumba@procover.com.au.

 

Procover Underwriting Agency Pty Ltd (an AR of Miramar Underwriting Agency Pty Ltd) acts under binding authorities as agent for the insurers of the product under a coinsurance arrangement between certain underwriters at Lloyd’s and HDI Global Specialty SE – Australia.